Return & Refund Policy – Genizora

At Genizora, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience. However, if you face any issue with your order, please review our return and refund policy below.

1. Eligibility for Return

You may request a return or exchange if:

• You received a damaged or defective product

• You received the wrong item

To be eligible:

• The item must be unused and in original packaging

• You must contact us within 3 days of receiving your order

2. Non-Returnable Items

We do not accept returns for:

• Used or opened products (especially health-related items like weight gainers)

• Change of mind after order confirmation

• Minor packaging damage that does not affect product quality

3. Refund Policy

• Refunds are only applicable in case of damaged, defective, or wrong product delivery

• Once your claim is approved, we will either:

  • Send a replacement product FREE of cost, OR

  • Process a refund (in selected cases)

4. Exchange Policy

• Exchanges are allowed only for defective or incorrect items

• Customers must provide proof (images/videos) before approval

5. Order Cancellation

• Orders can only be cancelled before dispatch

• Once shipped, cancellation is not possible

6. Return Process

To initiate a return:

• Email us at: genizora.official@gmail.com

• Or contact us on WhatsApp: 03342096919

• Share your order details along with clear images of the product

Our team will respond within 24 hours.

7. Shipping Charges

• In case of our mistake (wrong/damaged product), we will cover all shipping costs

• In other cases, shipping charges are non-refundable

8. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us:

📧 Email: genizora.official@gmail.com
📞 WhatsApp: 03342096919

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Note: Genizora reserves the right to refuse any return request that does not meet our policy conditions.